Hi Piotr, our apologies we haven't been able to respond to this sooner. It’s a shame that you have not had a more positive experience with us and our team in Burnham; we pride ourselves on providing our tenants with the highest level of assistance throughout their tenancy, particularly if any maintenance issues arise and it’s discouraging that we haven’t been able to do this for you. Since receiving this review Suzannah Steventon-Kiy the Area Property Manager has reached out to you to discuss your concerns, offering her apologies for dissatisfaction that’s been caused by the issues you faced and in an attempt to provide clarity to our process when dealing with repairs. We hope that by getting in touch that she’s been able to provide transparency however can only offer our apologies that you feel the service you received wasn’t up to the high standards we expect here at Romans. Should you wish to discuss this further then please contact us on 01344758596. Kind Regards, Romans