Hi Robertas, we're saddened to see that our team at Burnham have received a low star rating. If you could provide more information to us we would like to know if there is anything we can do to improve your experience and if necessary refine our services moving forward. Please either reach out to myself via email at jgilliland@lrg.co.uk or contact me on 01344758596 as I would be more than happy to discuss this with you to gain a better understanding of your issues and to see where things went wrong. Kind Regards, Romans