Romans are a dreadful property manager and always take significantly longer than expected to deal with any issue. It took a year to get new windows for our house, a month for them to refund me for a washing machine that I bought when the one at the property broke (for the 3rd time in 8 months, the previous times each took a week and a half or more for them to get someone in to fix). Whenever there is an issue they need to be chased or they will not move forward with the issue for several days after it has been reported. It takes so much more effort to get any issue resolved by dealing with this "managed" property than if you were to deal with the issue yourself. The only problem with that is that they would then take a month to repay you if at all. We have had constant issues with them with not a single issue being handled in a reasonable amount of time despite the fact that we have a baby and a toddler in the house.