Dear Robert, I am so sorry to hear that the lettings team have let you down on this occasion. Please don't feel as though this is a reflection on the whole company. We would like to try and resolve this issue as best as possible so if you could please call the sales department on 01278 780000 and press option 1 to arrange a meeting with our Managing Director Edward Creswick to see how we can get this issue sorted. Kind Regards, Tom CJ Hole Burnham

Dear Heather, We are sorry to read about your experience, and we have definitely looked into this mis-understanding. After speaking with Matt today we hope you can see that we care about each and every one of our customers and that we have tried to rectify the situation. We would be most grateful if you would re-consider this review now you have spoken with Matt and progress is being made, and that we can move on to find you the house of your dreams. Kindest Regards, The Team C J Hole Burnham

Dear Sally, We hope you are well and are have settled into your home. We would be most grateful if you would re-consider this review and delete it. Unfortunately we are not allowed to release keys to a new property without the solicitor giving us permission and on this occasion it was a later than average completion, and we couldn't release keys to you even though you wanted us to. I hope you now understand that this is how the process works and will remove this review. We are happy to have a conversation about things moving forward if this will help. Thank you in advance, Tom C J Hole Burnham