Rented a property through this branch for 8 years and the simple fact is when the landlords pay the estate agents, the estate agents don't want to bite the hand that feeds them. So when you go to them with issues Martin and Co are not great at getting them sorted, through fear of annoying the landlords with nothing but problems. And because there are plenty of other estate agencies out there that the landlords can go to, they seem wary not to rock the boat. They were never rude to us as tenants. However, weeks after moving in we had issues with rising damp and mould, especially in the bedroom, the walls of which always felt cold and wet. We were simply told it was because we were not putting the heating on enough or opening the windows enough. Fast forward four years and the same problems were persisting though we were managing with a lot of effort. We did, however, also find out from a tradesman who serviced the boiler every year that the flat had flooded just weeks before we moved into the property through a burst water pipe that sat on the other side of the bedroom wall. We were not told anything about this prior to moving into the property. We, as mentioned before, had consistent issues with mould and damp and were now finding out 4 years later that there was a big contributing factor to these issues that was hidden from us by both the landlord and Martin and Co. Needless to say I was very unhappy and even contacted a solicitor as we had gone to great expense painting the flat with anti-mould paint and purchased a large dehumidifier that would be on for around 6-10 hours a day. Both the landlord and estate agency wouldn't comment unsurprisingly which is sneaky to say the least as it screams out guilt. So ultimately, I would definitely not recommend using this estate agency if you are a tenant as they will always take the landlords side.