Hello Mr Harris, I would like to get some more details about your experience with us as it appears your review is not quite the case, I would be interested to know if you have a different version so i can get to the bottom of this. I believe a mortgage surveyor has valued the current property you are still purchasing at a lower figure than what you originally offered and this has been renegotiated at the lower price in order for you to proceed with. I can assure you all offers are recorded and under no means are they fabricated. We do follow all laws and regulations and what you have suggested would be against the code of practice 9b and 9c. When you called yesterday my colleague Lisa was currently on to your partner and i believe she called and left you a message to call back, again please notify me if this weren't the case and i will look into it.