Just pathetic. Rubbish service. Please avoid at any cost. We were looking for a house ( 2 bed flat in walsall) for our son who is earning 17k yearly. Plus universal credit 2k per year while the rent of the property was just 450 a month. We have been told that income is not enough. We have been told that our son is earning 7.20 in 2019 while the minimum wage rate is 8.20 . Original documents were provided. Clear case of discrimination as we are Romanian nationals. If anyone replies oh we cant find you in our system or similar I would upload the documents to prove you wrong. So people please dont waste your money..