Excuse after excuse after excuse. Had holding deposit down on a flat for 7 weeks and Goodchilds cancelled it due to messing about with gas and electric certs. I was promised all work would be done whilst office was shut over christmas. 4th Jan came and they still hadnt even got credit on the gas meter to do a gas cert. 11th Jan and then they had done the gas cert and it failed, it was this point Lauren phoned and wanted to cancel. She would not allow me to speak with Anisa Patel. Brownhills Goodchilds are not to be trusted. If you're a landlord i would rent your property with a company that is fit for purpose. I was apparently their "top priority". I would phone for updates every other day to see what was happening and they would not treat you like a customer. They dont take responsibly for their incompetance, blame the landlord and could not even apologise for wasting my time for so long. AVOID!!!!NegativeResponsiveness, Quality, Professionalism