Thank you for your feedback Hugh. Do let us know what we could have done to make you rate us 5 stars?

We're sorry to learn we didn't quite make 5 stars! Please contact broughton@whitegates.co.uk if you would like to give us some detailed feedback so we can improve our service. We want all of our customers to receive and feel like they have had a 5 star service from us!

took 2 phone calls and one email before i got response to some vendor questions after sale

took 2 phone calls and one email before i got response to some vendor questions after sale

Low stock

Not only did I have to make a complaint 18 months earlier when I rented a house from them and received a refund for their poor work but then I had the unfortunate bad luck of wanting to buy a house which was sold by them as well. I bit my lip and had to go for it. Mitul Gadhia who is the company director ensured me this would run smooth and gave me all his faith into sorting a mortgage out for me. He came across professional and on the ball. He was keen to get my personal details and got back to me with mortgage deals. I accepted one and he said he would apply for it and let me know. Now, trying to get hold of this bloke was mere impossible from this point on. His communication skills were diabolical and pathetic. Considering the huge deal buying a house is, communication is EVERYTHING! I emailed, I left voice mails, I texted and I rang many times and he never got back to me. Weeks and now months we’re going by and the staff in the agents even agreed with me that it’s hard work getting hold of him... this was now laughable! One day at work I decided to ring him from my work mobile phone. Guess what, he answered immediately! I was shocked and clearly he had been ignoring me. He stuttered through the conversation trying to defend his horrendous communication and I wasn’t having any of it. He then told me the mortgage deal was no longer available and he hadn’t sent off my application!! I was now back to square one !! This is the DIRECTOR! He promised me I wouldn’t now pay a fee to which I said he wasn’t going to charge me anyway and then said he would give me cash back ( which I’m still waiting for, won’t hold my breath ) My mortgage was finally sorted out by a competent person who sorted it in a matter of days and I’m finally in my new house, months after I should have been. I’m still very bitter about Whitegates and Mitul who is incompetent and unprofessional. The couple I bought the house from I spoke too in person and they also said how disappointed in whitegates they were with the sale and communication. I would never use them again and never recommend them. Twice now in 2 years I’ve had to complain which is all basic stuff, it’s ridiculous.

Terrible called 4 times, promised call backs still waiting 3 weeks on .

Would be 0 but that isn’t an option! Absolutely appalling service! Complete lack of communication! Blatantly lied to our faces and the only reason why we knew we hadn’t got the house was because we had driven past and seen a sold sign! We have completely lost faith in them as an estate agent and has put us off viewing houses that have them as the agents, will definitely not be recommending to friends and family!