We’re so grateful you shared this. 😊 We are so pleased Peter, Tim, and Emma could support you through such a challenging process and help you reach the finish line. Your kind words mean a lot to the team. …

Good afternoon, We take these matters very seriously, unfortunately, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records, therefore we can only assume you have contacted the wrong agent. If you were a client of ours, we would like to investigate this issue further, please contact the Branch Manager directly, so that we can resolve this issue immediately