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Simply Let Dorset

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Absolutely awfull!!! Never go near this agency if you can help it you will be mentally better off and financially too We moved into this property in August of 2025 all was well for a couple of months until mould started too appear in every room we contacted jacky and simply let about this and they said it was our fault that we brought it in but did try and help a little with leaflet and the owner of the property did come round and clean it which at the time we did appreciate But then it kept coming back and simply let got more and more un interested they kept saying it was our fault and too keep cleaning it we have a 11 month old baby and it was ruining all our stuff and making us sick We kept asking simply let to do a mould survey and kept pressing the issue as finally they gave in and got one in they informed us it was an issue with the flat not us and all of a sudden communication went silent no email message nothing got too the middle of January and we had enough so we had no choice but too move out We then moved out and jacky and simply let always seem too win no matter what as they charged us 400£ too clean the mould that was everywhere and a FLAT ISSUE!!!! They became rude and unhelpful i would never recommend anyone rent with simply let your better off anywhere else

Reply from agent

Hello Jack, you moved into this flat without asking us taking the place of Adam. Lisa then retrospectively asked to add you to the tenancy. Prior to you moving in Lisa & Adam reported mould. We were surprised as have let the flat for 3 previous years & never had any mould. This is a quality purpose built flat. The landlady came for 4 visits prior to you moving in the help for 3 hours at a time to clean off mould & to educate on ventilation & heating. Lisa told us her previous home was very mouldy so yes we do suspect spores were bought in on soft toys & soft furnishings as this flat, nor any others in the block suffer mould. After Christmas we sent Prokil who did a report but just after the visit you gave notice to vacate so it was never fully discussed with you. We let you leave within Lisa & Adams fixed term tenancy without charges or penalty as you were unhappy. The checkout report was dreadful, infact the checkout company rang me as they were shocked. There were spilt drinks on walls & carpets & the flat was dirty. There were stuck on letters on the toilet & hallway wall & around 50 pictures had been stuck up on walks & ripped off damaging plaster. The lounge blind was so bent we had to replace it. Also rent was owed & an invoice from the managing conpany as you left a tall fridge freezerin the hallway. We had to do a deep clean throughout & our handyman is repairing walls, painting throughout & replacing damaged carpets etc now! Adam the initial tenant who paid the deposit with Lisa was copied in on the checkout & he contacted me to apologise for the mess, he was mortified too as he was hoping for some deposit back. This let was only 7 months long which makes it even more disappointing. Jacky Owner

Contact details
Sales Phone:

07824426134

Lettings Phone:

07824426134

Opening hours

Unknown

Address

23 Charborough Rd, Broadstone, BH18 8NE, UK, BH18

Simply Let Dorset LTD offers you a hassle-free and conscientious letting experience and was started by the owner Jacky over 20 years ago. We pride ourselves on making our property lettings service as simple as possible for our landlords and tenants. We are different as we do not wear suits, and we focus just on lettings, we do not do sales, and we offer a friendly, personal, caring, honest, transparent approach. We have strong ethics and a uniquely common-sense approach to letting and managing your property as if it were our own. Jacky the owner has 30 years of lettings experience and comes from a strong lending banking background. We are based in a home office in Charborough Road, just south of Broadstone centre so if you are a landlord who needs a company to let & manage your rental, or you are a tenant looking for a new home please contact us on 07824426134 or email us at info@simplyletdorset.co.uk and Team Simply Let will be keen to help you! For up to date news and properties please go to the homepage on this Website & click ‘Property Search’ on the homepage. Also check Zoopla as a video will be available there, and also check out our & like our Facebook page. We are proud to be a regulated member of My Deposits, CMP & The Property Ombudsman. We offer a 14-day ‘right to cancel’ cooling-off period policy, in line with Cancellation of Contracts Regulations 2008, as well as an in-house complaints handling policy. We also maintain a comprehensive liability insurance plan.

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