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Simply Let Dorset

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Absolutely awful!! Me and my 2 year old moved into a property that had mold and damp everywhere which ruined all of our belongings. We got very sick while staying within the property and ended up having to leave early. I had begged this letting agency countless times for a year to help with this problem and they refused to do anything about it and constantly made me think I was delusional and told me "it's not mold, it's fine. It won't harm you" after moving out they are now charging me for dust. Would seriously not recommend this letting agency! They don't care about you but only money. There had also been a couple of incidents where they allowed the landlord to come into the property when I was out and without my knowledge and had also let contractors try and come in using a key without my knowledge when I was bathing.

Reply from agent

Oh Charlie this is totally unfair...you moved into a freshly painted & professionally cleaned home & we're awkward about access for contractors & the landlord to review any issues you reported & cancelled appointments at an hours notice on many occasions, infact the loft insulation was cancelled 4 times! BCP were involved as you called environmental health & their report suggested we add a longer handrail to the stairs & restricted the window height by adding bars. BCP report did not mention mould & I have managed this property for 20 years & never had any issues as your landlords care & do all the maintenance I ask. They have also agreed for you to leave the tenancy within the fixed term without charges. Mould is often caused by lack of heating & ventilation but in this case we never did an independent report as it was not found by BCP as an issue. Yes on one occasion a contractor knocked & tried to turn the key as the landlord had forgotten to tell us & you called Leon screaming uncontrollably and we calmed you down but that was a one off & he didn't cone in. Any review is great but please keep it fair. I am currently arranging a cleaner & carpet cleaner to get the home back to move in quality & will get your deposit back to BCP who paid it for you as soon as I can ...Jacky

Contact details
Sales Phone:

07824426134

Lettings Phone:

07824426134

Opening hours

Unknown

Address

23 Charborough Rd, Broadstone, BH18 8NE, UK, BH18

Simply Let Dorset LTD offers you a hassle-free and conscientious letting experience and was started by the owner Jacky over 20 years ago. We pride ourselves on making our property lettings service as simple as possible for our landlords and tenants. We are different as we do not wear suits, and we focus just on lettings, we do not do sales, and we offer a friendly, personal, caring, honest, transparent approach. We have strong ethics and a uniquely common-sense approach to letting and managing your property as if it were our own. Jacky the owner has 30 years of lettings experience and comes from a strong lending banking background. We are based in a home office in Charborough Road, just south of Broadstone centre so if you are a landlord who needs a company to let & manage your rental, or you are a tenant looking for a new home please contact us on 07824426134 or email us at info@simplyletdorset.co.uk and Team Simply Let will be keen to help you! For up to date news and properties please go to the homepage on this Website & click ‘Property Search’ on the homepage. Also check Zoopla as a video will be available there, and also check out our & like our Facebook page. We are proud to be a regulated member of My Deposits, CMP & The Property Ombudsman. We offer a 14-day ‘right to cancel’ cooling-off period policy, in line with Cancellation of Contracts Regulations 2008, as well as an in-house complaints handling policy. We also maintain a comprehensive liability insurance plan.

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