I called them about a property to let. And they’re still to get back to me after 3 weeks of waiting

Avoid Miles & Barr at all costs! Arranging a viewing is easy but once you get past that you are met with the incompetent applications team. To say Shannon was rude, unpleasant, incapable and unprofessional is being kind. Rhian lied and assured me that the property that it would be cleaned only to get they keys and it was still filthy. Miles & barrs standards are clearly shocking, not to mention their miserable faces when you, unfortunately, have to go in there and see them in person! God knows what they’re own houses look like. Don’t waste your time! Especially if the property you’re looking to rent is owned by the Turnstone group Ltd. I have been in one of their properties for 6 months and still no communication from them. I've even spoke to Miles and Barr about it and they can’t seem to help.

The worst experience I have ever received from an estate agency, no care for the customers would recommend you use a different agency as this one will leave you waiting without a care

Just had a bad experience with lettings… booked in for a viewing, they confirmed it twice with me (including the day before) so I booked my train ticket from London. Then on the train this morning on the way to the viewing they called to say the property was no longer available. Poor communication, which cost me precious time and expense. I will not use Miles and Barr again.

Terrible experience viewing a property with George from the Ramsgate branch. He forgot the appointment, turned up late, took a phone call while showing me around and failed to let me know that the property had been increased in price (!) to name but a few of the problems. George was not forthcoming with information and his general manner was disinterested, lazy and frankly rude.

Went to view a property at the agreed time. The time was then changed to 30 mins later, 10 mins before the agreed time (informed via email not phone call). We spoke to the office staff who seemed unaware that this has happened. We spoke to the agent outside the property who said we had missed our original appoint (the one they changed). No apology was made. We asked if we could see the property quickly as we were already there. The agent didn't seem to want know, and made a feeble excuse about not having time. He came off as a disingenuous in his response and disinterested in our time and business. He didn't seem to care that the company he represents had wasted our time and money and didn't seem to think that asking us to wait a further hour was anything less than an insult. He barely looked up from his phone during his monotone "I understand but.." spiel. I understand that agents don't have to care, but I think they should at least give the appearance of doing so in the interest of the company they represent. Furthermore, if adjustments to the scheduling need to be made, these should be given in good notice and not via email 10 mins before the previously agreed appointment time. A poor experience from a company who don't seem to mind about wasting their clients' time and effort. Needless to say, we won't be looking to view any further properties with them or recommending to others in the same position.

Useless

Would not recommend miles and barr, absolutely useless, no communication, they can't be bothered, don't get back to you and some of the staff don't know anything about the property when they turn up to show a buyer around. Would totally avoid them nmat all costs not worth the money thank god we have moved to another estate agent!!

Worst experience so far as a tenant with a lettings agent. Rude, sarcastic employees. Communication is shocking, we seem to be doing their admin for the property which is taking a lot of time out of our actual jobs. If you are tenants, avoid miles and barr at all costs.