Dear Kirby, thank you for posting a review. We always aim to deliver a great customer experience and we regret to hear your experience was not quite the quality you expected. It was helpful for me to speak with you on the phone to apologise directly and to better understand your experience. I am sorry that you feel that we are to blame because of missing the stamp duty deadline. I can see that original sale was agreed on the 7th April, my sales progressor Donna, originally contacted you highlighting the industry average at the time of writing was circa 20 weeks to completion. This is because the time that a sale takes is heavily influenced by the length of chains, searches, mortgage lenders, solicitors. Given this it would have been very unlikely to have reached the first stamp duty deadline of 30th June 2021, but I am pleased that you managed to get moved by the latter stamp duty deadline and completed on the 3rd September which was 21 weeks and 2 days since the sale was agreed, which is slightly longer than the average of circa 20 weeks, I am sorry for this. Please do let me know if we can assist you in the future so that we can deliver a better experience next time. You may call me on 01843888444/07590230028 alternatively you can email myself: danwoodward@milesandbarr.co.uk Again, thank you for your feedback. Kind Regards Dan Woodward - Branch Manager