Made an appointment to view. Didn’t show up. No phone call and not returning a call. Others before and after us also had appointments but no-arrived to show us the property. Very unprofessional.

I had an extremely disappointing experience with CJ Hole and would not recommend their services. I initially chose CJ Hole because Sam Grey, the agent I met, seemed less pushy compared to others during the initial valuation. I explained my tight timeline, as I had a six-month window to sell the property before needing to renew my mortgage. Unfortunately, the process fell far short of my expectations. The property was listed at the recommended price, but it appeared so far down on Rightmove that it was overshadowed by older, stagnant listings. Despite this, I heard nothing from the team for six weeks—no updates, no viewings, and no proactive communication. When I finally received a call, it was from someone I’d never previously interacted with, informing me that I should reduce the price because there were better options available on the market. When I asked about the strategies being used to generate viewings—such as boosting the ad, creating a video tour, or leveraging social media—I was told that none of these steps had been taken. Instead, the first and only suggestion was to lower the asking price. While I was open to adjusting the price, I needed to have confidence that all other options had been exhausted, which clearly wasn’t the case. CJ Hole also promised thorough feedback, but after two months and just one viewing, the only feedback I received was vague and unhelpful: "Liked the kitchen/area, not enough light." The handling of property viewings was equally concerning. When I asked who would be showing the property and whether they were familiar with it, I was told it would be someone who had never visited it before. My concerns were brushed off with assurances that they would arrive 10 minutes early. How can an agent confidently showcase a property they’ve never seen? To make matters worse, a simple request to leave the keys at the property wasn’t followed, leaving me without keys to my property over the weekend as the office is closed on Sundays. After I decided to terminate the contract and provided clear instructions on the end date, CJ Hole failed to follow through. A month later, my property was still listed on Rightmove and OnTheMarket as a "new listing" despite it being one month past the agreed removal date. I was told this was due to a technical issue, but it went unnoticed by their team for weeks. This mishandling undermined my efforts to transition to a more competent agent and left my property stale on the market. While the market may be challenging, the lack of attention to detail, poor communication, and failure to follow basic instructions have caused significant frustration. My interactions with Sam Grey were particularly exasperating—it felt like pulling teeth to get a action. Don’t be misled by their "family business" approach. Their service lacks professionalism, customer care, and effective strategy. Save yourself the trouble and opt for one of the many other capable estate agents in Bristol.

Probably one of the worst estate agents I’ve encountered. I unfortunately had to buy my house through CJ Hole. Their communication is poor, often taking days to reply to an email. Most calls go through to a call centre and no one will call you back or even acknowledge that you’ve called. Which makes things very difficult on the day of completion and you need to collect the keys! It seemed difficult conversations were avoided and kept via email. I found the staff generally very rude and inexperienced. One member of staff told me I was ‘being silly’ for not selling my house through them and was very pushy. Another asked me whether I write my emails via Chat GPT because they were ‘weirdly worded’. I found they lacked any skill in building relationships between me and the seller, actually the complete opposite. I ended up speaking with the seller directly to get issues resolved as CJ Hole were creating issues between us. CJ Hole relisted the property I was buying without telling me first (I received the news via email and no one had the decency to ring me to discuss this). This was reactive to a survey I had done and I had requested a reduction in price. The seller told me that CJ Hole had suggested him to do this however CJ Hole deny this. I had friends call up and enquire about the property, they were telling them that the buyers of the property I was selling had pulled out and that is why it was relisted, which was a lie. They also failed to mention the issues from the survey. The amount of stress they caused me was unbelievable. I nearly lost the buyers to my property because of the delay they caused and I was looking expensive rentals because I didn’t want to lose my buyers. And the worry of losing the money I’ve put into solicitors fees etc. I did raise concerns with a manager who did apologise for staff comments but that doesn’t undo the experience. I would not give any money or time to this company. They will lie to you and cause you unnecessary stress. They are unprofessional and inexperienced which shows in all their interactions. Not surprisingly most people I have met along the way also don’t have a good word to say about CJ Hole. Avoid this company!!

Travelled four hours to Bristol for a confirmed viewing only to have it cancelled 20 minutes before our appointment. Very disappointed, will not be continuing our property search with CJ Hole, we shall find another agent.

Shameless company. Had staff members who were spineless and allowed the landlord to keep coming into our rental without notice, didn’t do anything to help.Just said “reason with her”. Don’t use.

Shameless company. Had staff members who were spineless and allowed the landlord to keep coming into our rental without notice, didn’t do anything to help.Just said “reason with her”. Don’t use.

Absolutely useless and very rude

Left two messages requesting a call back to provide me with details of a property to let in knowle but no one returned my call

They're just thieves. They do not want to give me back my deposit of 1000 euros. Apartment gradually degrading with ceiling water leaks and mushrooms on the walls.