I would highly recommend NOT to use Martin and Co if you are looking for a place to rent. My boyfriend, a friend and I were looking for a flat, we visited one with them which we liked so we started the all process with them. During the visit we explained briefly our financial situation, and we explained that we all had guarantors, the agent was really reassuring concerning our situation, as long as we had guarantors. Before having anything signed, we had to paid 250 pounds EACH! 750 pounds for the three of us, for obscure fees like referencing fees, inventory fees, guarantor referencing fees...(and we had to negotiate for not paying twice the fees for the same guarantors as my boyfriend and I both had his parents as guarantor). We did paid that HUGE amount of money to do the referencing which was done by another company online. After a week of filling online documents (constantly having to get in touch with the company because of bugs in their website) We had a call from Martin and co saying that we fail getting through due to our financial situation. Fair enough, it was quite a surprise but let's move on. We asked them about our money and surprise 'none of your money is refundable'! They basically robbed us from 750 pounds, for what service? Everything they did was having a casual conversation on the phone about our situation and taking our money. Not once in the whole referencing process we had a real person in front of us, just a website interface. I would have understood that they kept 50 pounds each just for the fact they hold the house for us, but that amount of money is disgraceful. Of course we tried to get our money back, but they argued that we lied about our situation, and then they completely stopped answering our mail. We never received any justification of the reasons why we didn't get the house, not even a letter. I guess we were really naive trusting the agent with our money but never again. So DO NOT EVER pay them any money until you signed you let agreement.