Landlords BEWARE - if you are using this company, check the file now, to see what else is missing. I ended up with Martin & Co by default, as they bought out the agent I was using when he retired. It appears that the owners of the franchise I have been dealing with since then sold the franchise on sometime in 2014 and I have since been dealing with the new owners. Apart from a letter in Feb 2015 to advise me there was a new Branch Manager, there was no other correspondence and I had no idea the company had changed hands. Recently, for the first time, there was a serious problem at my property (the boiler broke). Martin & Co not only did not help, they made the whole situation much worse by not communicating with me or my tenant (we didn't have each other's contact details). I was so disgusted with their service, I decided to move agents, at which point I now discover half the file is missing, including the inventory - which I was charged for. Due to the subsequent lengthy delay in getting the boiler fixed, my tenants have now decided to move out. With no inventory to prove the condition of the property when my tenants moved in, this leaves us both in a very vulnerable position. The current owners of Martin & Co Brighton's attitude was to shrug their shoulders and say it's not their fault, it's the fault of the previous owners of the franchise.