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Lawton & Dawe Properties Limited, Shoreham-By-Sea

A selection of reviews/testimonials by highest rating
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1.00 /5

Myself and a friend moved into a property using Lawton and Dawe. We found them slightly unprofessional at the beginning but nothing that concerned us too much. However when it came to us moving out of the property the landlady tried to keep a large chunk of our deposit for so called 'damages' and 'repairs' and Lawton and Dawe fully backed her on these claims and even lied about things they had told us as tenants when we moved into the property. In the end I contacted the TDS who looked into the case, studied all the emails and documents and decided in our favour as they could see it was unfair that we were being charged for things that were ridiculous. After this my opinion of Lawton and Dawe was not a good one. They very much took the side of the landlady because she was a good friend and had used their agency for years and it didn't matter that what the landlady was asking was wrong. I expect if you are a landlord/lady then they are a good company to use but as a tenant I would never trust them.

Reply from agent

Dear Karen, thank you for your feedback. In response to this, we pay to be members of the TDS, ARLA and the Property Ombudsman in order that should a situation arise that we cannot mediate between a tenant and landlord, we have professional services that our tenants and landlords can fall back on to reach a conclusion. ARLA and the TDS are voluntary organisations to be part of with strict codes of conduct, and qualification standards that an agent must meet and I would point out that not every agent does this but we feel it is important that our tenants feel as protected as possible when renting in an unregulated industry. My last point is that i am pleased the resolution service for the TDS worked well in your case, as yours has been the only dispute we have ever had as agency. Wishing you all the very best in your new home.

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99 Portland Road, Hove, Brighton and Hove, BN3 5DP, UK, BN3

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