I actually don’t know where to start with this review of Belvoir. I’ve been renting for many years and thought that some previous experiences with letting agents and landlords had been sub standard but Belvoir absolutely knocks them out of the park. It has been one problem after another, promised works not being carried out, substandard workmen carrying out shoddy and sometimes dangerous repairs, keys being left on our front doorstep by Belvoir for the world to gain access to our home, and too many more to name. Prior to moving in we were provided with a list of improvements that would be made to the property to bring it up to a liveable standard, however on move in day it was apparent that none of this work had been carried out. The carpets had stains that looked suspiciously like blood throughout, it took over 5 months of emails, phone calls and constant begging to finally get these replaced. The shower had been painted with regular paint instead of bathroom paint that was peeling off the walls and fell on you whilst you showered, walls were peeling with paint, doors had locks that didn’t work, mattresses were stained with bodily fluids, cupboard doors were balanced on rusting hinges and fell off in your hand, we had no hot water in one of the bathrooms for months, the crumbling 8ft tall garden wall was held up by a single stick and would have killed someone if the stick had broken, these were just the start of the problems we had. Throughout the tenancy we had a number of serious issues with the property, including a gas leak from the newly replaced boiler in my bedroom which left me so unwell I had to leave the property and stay in another location. When we reported this to Belvoir their response lacked the urgency required of such a serious situation, and were told that as it was a Saturday they’d see what they could do. 2 members of the household had COVID at the time and were unable to leave the property, this situation caused them a huge amount of distress as they worried about their safety living in the property. We called SGN and it was only when the gas engineer phoned Belvoir on our behalf and told them just how serious this was that they actually came out to the property to attempt to help. The final straw for us was getting our deposit back. On move out we cleaned the property to a professional standard, and even received an email of thanks from Fay saying how refreshing it was to have a property handed back in such a great condition. Belvoir then have attempted to deduct costs from our deposit for problems that were already present at the property and were even in the inventory prior to our moving in. They also attempted to deduct costs for issues that we raised with them multiple times when we moved in and had been told that there was nothing they could do about said problems. We are currently still in a dispute for the remainder of our deposit with Belvoir, even after we have provided insurmountable evidence that the problems we are being charged for were already present at the property. The many issues we’ve faced with Belvoir have only ever been sorted when one of our fathers have become involved with the situation, otherwise we’ve been shut down or just completely ignored. It’s incredibly frustrating in 2022 to have to rely on a man to get things sorted for you, but it was clear that Belvoir didn’t take 6 young women seriously enough to actually communicate with them directly about such serious matters. If I could give them zero stars I would. Nathan and Fay are two of the most unhelpful, rude, patronising and truly terrible letting agents I have ever known.