Ethical landlords, steer clear! Do not go with this agent if if your values include being a 21st century landlord! A previous tenant of theirs, I dared to rise above my station by complaining about the state the house was left in by their tradesman when I returned home from 10 days in hospital, making it extremely difficult for me to move around in a state of convalescence. No satisfaction resulted from my complaint, their agent was determinedly unapologetic and I resolved there and then to not allow myself to be treated so poorly. I was lucky enough to be in a position to buy a house and immediately did so. Shortly afterwards I spent £300+ on an end of tenancy clean, using the local cleaning firm and service OF THEIR CHOOSING! They then withheld the deposit over a dusty skirting board on the stairs (presumably left by the cleaning firm - remember - OF THEIR CHOOSING) and insisted on a further £18 of cleaning to put this right. This was a laughably obvious punishment for my daring to complain and then simply hand in notice on my tenancy without need of a reference - a last chance to wield a bit of power, made all the more immoral by the condition of the house when I moved in: it was filthy and hadn't been cleaned, which was even noted on the inventory. This didn't deter them from their extortionate behaviour. I only feel for those tenants less able than I to escape their clutches.