Good Afternoon, Thank you for your review and feedback. We apologise if you are unhappy with our service, and we will take your feedback on board. I have looked into the matter further for you and can see that the deductions that were made to your deposit were for more than just the damage caused on the top door frame. If you would like a breakdown of the costs and the deductions that were made then we would be happy to email this over to you, we are also happy to provide the picture evidence for these deductions too. Kind regards, Tristram's