After having a really bad experience with my landlord Jayne the lettings manager at Tristram’s in Nottingham branch was really really helpful, polite and professional in dealing with me everything I asked she was able to answer if not straightaway got back to me in the timescale that she advised, I haven’t still got my deposit refunded from the landlord as this was dealt with directly by the landlord and not through Tristram’s. However Tristrams is trying to charge me for a missed appointment with a maintenance guy he didn’t have the kids to call beforehand as requested hence I was not in otherwise Tristins I’ve been a great help.