While I appreciate how polite the team at Tristram's have been, my application for an urgently needed rental has been badly mismanaged and delayed. I've been left very extremely upset and stressed out after having been given the wrong vouch form initially to fill out delaying my application by a week and then 3 days before the tenancy was due to start on the 27th Aug I was told by the person managing my application, who had just been in contact with the landlord, that the room which I had reserved (and paid a deposit/reservation fee for prior) was not actually avaliable nor were any of the same type of room available and that I may have to choose a higher priced room which was particularly distressing given the cost of living crisis we are facing. To confuse matters further I had been in contact with another team member at tristrams who had also spoken to the landlord but the landlord had not told them that the room was reserved and I was sent (another) reservation form for the property with some updated details - even though earlier that day I had been told the room was not available for me anymore. I am having to chase this agency up lots to try and sort out these issues which have occurred entirely on their side but I can rarely get through and when I do get through I am told I'll get a call back when the people managing my application are free but I then do not get a call back and its on me again to chase the acency up. I'm very confused and upset with this experience as it now seems I won't be able to move in on the day the letting acency told me I would be able to and I will be stuck without a home if these delays persist any longer. I'm happy to amend or remove this review if the problems are resolved but for the time being I do not recommend this agency, the staff are lovely but their service has left me feeling panicked and distressed :(