They are terrible at communicating anything to you. Their staff come across as lazy and do not want to hear about any problems. They are patronising over the phone and do not show any empathy. They have told us we have viewings/inspections and have failed to show or even notify us that it will not be going ahead 5 TIMES IN A ROW! The estate agency is shambles and if you have the opportunity to use someone else, please do it! Completely unprofessional and untrained staff, seems like they’ve dragged random people off the street to work for them…