I wish I could give Tristrams a better review, but unfortunately, my experience with them has been less than satisfactory. Despite their claims of being a fair and impartial mediator between tenants and landlords, they consistently sided with the landlord, even when it was clear that the landlord was in the wrong. Upon moving out, Tristrams falsely claimed various issues on the inspection report, despite knowing full well that they were untrue and non of our responsibilities. It seems that they are more concerned with pleasing the landlord than providing accurate and honest assessments. When it came to discussing legal matters, Tristrams would often lecture us on the law when it suited their agenda, but they were quick to forget about legalities when it worked against them. They would attempt to guilt-trip us into feeling empathy for the landlord, while offering no such empathy to us as tenants. Most shockingly, Tristrams served us with a Section 21 notice without any prior discussion or consideration of our situation or alternative housing arrangements. When it later turned out that the notice was invalid, they suddenly shifted gears and expected us to sympathize with the landlord's situation, rather than addressing the legal issues at hand. To top it all off, Tristrams failed to ensure that their property had the appropriate selective license in place, a potentially serious offence. Given the numerous problems we encountered during our tenancy, this lack of due diligence was not surprising but certainly disappointing, and I'm certain there will be consequences. In conclusion, I cannot recommend renting with Tristrams. My experience has shown that they prioritize landlords over tenants and fail to uphold important legal standards. If you're looking for a trustworthy and tenant-friendly agency, I would recommend looking elsewhere