Absolutely terrible, I had to constantly chase them up to get them to do anything at many points throughout the process of even making the application, for them to consistently ignore me and make the repeatedly used excuse of "the employee handling your application has been off for the past few days". Then once the application came back from the separate agency handling background and credit checks, they never even bothered to contact us to let us know it was successful, I had to call in two weeks after we submitted the application, for them to again make the aforementioned excuse. They are just the absolute epitome of incompetency, avoid them at all costs.

DO NOT USE THIS ESTATE AGENTS. We paid them to manage a rental property for over 10 years and then instructed them to sell it for us. When we accepted an offer they FORGOT to give the tenant notice (even though my husband reminded them). By the time the tenant got out, the mortgage offer for the buyer had expired. We then had the property sat empty for 4 Months whilst the buyer secured another mortgage offer. If that wasn’t bad enough, Whitegates charged us £1800 for the sell (which took a year and we were still paying management fees) and deducted it from our proceeds without even asking. I have repeatedly complained about the service and fees and they ignore us. Karen Bibi, Ian Hinds and Arma Kang are the worst people I have ever done business with.

The estate agents were slick and knowledgeable but you don't deal with them on a daily basis. Instead useless receptionists make error after error and you get no compensation / reduction in fees for their poor work. I would never recommend Whitegates! EVER!