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Duncan Yeardley Estate Agents - Bracknell

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Steer clear if you are tenant looking to rent, poor advice more interested in taking your money than helping you find a property. Wouldn't touch them with a barge pole again!!NegativeQuality, Professionalism, Value

Reply from agent

We are naturally disappointed that you chose to leave this review. As explained to you, due to unsatisfactory references we were unable to proceed with the tenancy and as permitted, your holding deposit was therefore retained to cover the time and costs incurred.

1.00 /5
12.03.2022

1 bedroom apartment to rentKennedy House, Crown Row, Bracknell, Berkshire, RG12 - Viewed property to find on-line pictures are from months ago , the pictures are not accurate . Its full of damp . The agent knew had damp problems , which was evident on walls , Wasted time and money viewing the property.

Reply from agent

We are sorry to hear you were happy with your recent viewing at one of our lettings properties. The landlord is aware of the issues caused by the way in which the property is currently being lived in. Redecoration and remedial will be carried out prior to new tenants moving in but we apologise if this wasn’t fully explained to you at the time.

1.00 /5

No help at all. All for the landlord and not the tenant. Letting agents/departments need to remember they are working for both. A very bad experience.

Reply from agent

We're sorry that you have chosen to leave this review for us Stuart and we would certainly appreciate the opportunity to speak and discuss it further. Please do contact our Lettings Manager on 01344 860121.

1.00 /5

Not impressed..calling after being told I have another Estate Agent looking after me I stated calls were bordering the line of Harassment. What part of ' No ' did they not get ??? Ps I said bordering Harassment that is not swearing..the staff did not get the message No thank you three time.. so dont lie please .

Reply from agent

We are sorry that you felt so strongly about being contacted by our lettings team, who were purely keeping in touch and see how things are progressing with your property. However, we don’t feel it’s acceptable to swear at our staff and we will ensure that you are not contacted again.

1.00 /5

They are still charging disproportionate set-up fees, despite the fact that they will be illegal in just 5 days. Unbelievable attitude. Besides the fact that they didn't clarify what exactly was despicted under that huge nonsense £533 fee, they were not customer friendly at all. Not cost-effective whatsoever. These miserable people cannot be trusted.

Reply from agent

We are disappointed to hear that you were unhappy with your recent experience when viewing a property with us. There is a significant amount of work involved in setting up a new tenancy, which we would have happily explained to you, and we would welcome the opportunity to discuss the process and your concerns further should you wish to get in touch.

1.00 /5

And this is only because I can't leave zero stars. Lettings team have no understanding of legal matters and incorrectly quote ARLA and the law. They hold themselves out to be experts with limited knowledge and are the most unethical estate agent I have ever worked with. Landlords I would strongly advise to avoid DY as they are not interested in maintaining any sort of professional relationship but rather a high turnover of tenants. As you can see below from the ridiculous reply below they have no interest in customer service. It was us who terminated working with DY due to their incompetence and failure to admit they are in the wrong.

Reply from agent

We are sorry you felt the need to leave this review. As ever, there are two sides to every story. Your need to fire off unnecessarily scathing emails at every opportunity rather than have a face to face conversation, or even speak over the phone, helped us reach our decision some time ago to discontinue our professional relationship with you.

1.00 /5

Very poor telephone manner. And I'm not sure what part of a probate sale is 'fantastic' despite the agent repeating this to me several times!

Reply from agent

Hello Sarah, thank you for taking the time to leave a review. We're disappointed that on this occasion, we failed to meet expectations during your recent telephone enquiry.

1.00 /5
13.09.2017
1.00 /5
12.09.2017
1.00 /5
12.09.2017
Contact details
Sales Phone:

01344 860121

Lettings Phone:

01344 860121

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

9 Crown Row, Crown Wood, Bracknell, Berkshire, RG12 0TH, UK, RG12

Established in 1987, we are Bracknell’s most established estate agent helping homeowners, landlords, buyers and tenants in the Ascot and Bracknell areas. Owner Nick Thring took over the business in 2012. Never standing still, we soon expanded to provide a full suite of letting services too with Helen, Nick’s sister, and Charlotte, Nick’s wife at the helm. A real family affair! From a team of just two, the company has grown significantly in recent years to boast a superb team of local property experts. And, we’re not stopping there. In 2021 we expanded and now have an office in Ascot to help even more people with their home moves. We can strongly say our foundation for being local experts is solid. We’re local residents who play an active part in the community and our children go to local schools. Several long-standing team members have been part of our story for many years and we always encourage progression, development and training so our people are the best they can be. With our great culture and work ethic, we always put our customers at the heart of what we do. We’re lucky to have people who are genuinely passionate about property, and we’re often complimented for going the extra mile. We hope to do that for you too!

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
Tenancy Deposit Scheme
onthemarket
rightmove

No marketing information available

No marketing information available