We are very sorry to hear you felt this way about the service you received. We will always do our very best to arrange viewings, it is the core of our business after all, but due to the current demand and very busy diaries, we cannot always do this at short notice or if a seller is unable to accommodate them. If this is the case, we will always endeavour to offer an alternative that works for all parties. We have many, many happy clients and would value the opportunity to turn your views around. If you would like to contact us again then we will do our utmost to help.

We reiterate our point made in response to your partner Ben’s one star review. We chose to discontinue our professional relationship with you some time ago due to the way in which you conduct yourselves, and long before you decided to leave this unreasonable and inappropriately personal attack.

We are sorry you have chosen to leave this rating. As our Lettings team have explained, regrettably we are unable to help you secure a new tenancy due to the significant change in your circumstances, which resulted in failed references.

We are very sorry to hear you felt this way about the service you received. We will always do our very best to arrange viewings, it is the core of our business after all, but due to the current demand and very busy diaries, we cannot always do this at short notice or if a seller is unable to accommodate them. If this is the case, we will always endeavour to offer an alternative that works for all parties. We have many, many happy clients and would value the opportunity to turn your views around. If you would like to contact us again then we will do our utmost to help.

We can only apologise for the experience that you have outlined here. We pride ourselves on providing a high level of service and your comments have been taken on board to ensure any required improvements are made. We will always endeavour to resolve any issues swiftly, as soon as we are made aware of them.

We are naturally disappointed that you chose to leave this review. As explained to you, due to unsatisfactory references we were unable to proceed with the tenancy and as permitted, your holding deposit was therefore retained to cover the time and costs incurred.

We are sorry to hear you were happy with your recent viewing at one of our lettings properties. The landlord is aware of the issues caused by the way in which the property is currently being lived in. Redecoration and remedial will be carried out prior to new tenants moving in but we apologise if this wasn’t fully explained to you at the time.

We're sorry that you have chosen to leave this review for us Stuart and we would certainly appreciate the opportunity to speak and discuss it further. Please do contact our Lettings Manager on 01344 860121.

We are sorry that you felt so strongly about being contacted by our lettings team, who were purely keeping in touch and see how things are progressing with your property. However, we don’t feel it’s acceptable to swear at our staff and we will ensure that you are not contacted again.

We are disappointed to hear that you were unhappy with your recent experience when viewing a property with us. There is a significant amount of work involved in setting up a new tenancy, which we would have happily explained to you, and we would welcome the opportunity to discuss the process and your concerns further should you wish to get in touch.