I would personally stay well clear of this estate agent. From start to finish, very poor. I found a property that I liked, I enquired, nobody would ever pick up the phone. I got told someone would call me back as I went to a different department. Didn’t happen. Took about 5 attempts to get through to someone, I managed to get a viewing on the Saturday. Everything was fine for Time keeping. Didn’t really get shown around much but that is fine as I got entrance. Adam was who I dealt with. Monday, I called in and said I was interested and would like to go for it. I asked about if it can be paid through my business as not sure what my credit is like (never had a loan or credit card) he said this is absolutely fine, plenty do this. He then said I need to send a deposit. I asked do we not do referencing first, he replied and said I needed to pay. A deposit to remove it online as standard. 15 mins later I paid and emailed, followed up with a call. This was not removed from online, I called up later; again nobody available: then called again, I got told Adam was in later / that is fine. He then called me and said “it was red flags” with through a business and someone else has come in and put it in and the landlord has accepted. At no point was I told preference was personal, I even asked. Nothing wrong with my credit or income. Infact I earn £40k over more than what they said I required. Poor service from start to finish. Got an apology email, however that is due to me saying I will post a reciew, so I think this prompted them. Looking at other reviews that are negative, it seems they disagree with everyone. Well if anyone wants proof, I have the email trails. If you want to buy or sell a property. I wouldn’t bother: you’re lucky if anyone picks up the phone; let alone taking a deposit and giving to someone else 24 hours later and I only find out due to chasing. All I can thank you for is picking up the phone twice after about 10 attempts; wasting my time and taking my deposit, not doing as you promised and refunding timely. If anyone puts a deposit down; it doesn’t mean anything.