Sorry for putting a bad review on here is was ment for a different estate agent

Found the two franchisees at N.F. Boston to be extremely arrogant, unprofessional and rude. Arranged a viewing with them and when the guy showed up (Mr Holland), he refused to introduce himself and then ignored me until I enquired who he was, and this was while he was trying to access the wrong property! He then continued with this attitude when we eventually accessed the correct property, being uncommunicative, uncooperative and insulting. When I phoned up to complain was told by the other franchisee (Mr Oglesbee) to "fill my boots" , when I pointed out my option of referring the matter to the Property Ombudsman, where it is now currently being dealt with. Have had my offer accepted on another property with another agent, whose approach and conduct could not have been more different from this pair. Clearly I will have nothing more to do with this outfit and warn others accordingly. BTW , saying " we apologise if you feel the service was not up to standard" is not a proper apology , and far from the full, written and unqualified apology I requested from the outset to resolve this matter. Also BTW, this is the first of many reviews I will be posting on the various websites about this pair and their outfit and, as advised by Newton Fallowell Boston themselves, I will be "filling my boots" Mr Oglesbee. Have a nice day.

letting department, never rang back, but same as other local agents i guess

Extremely unprofessional hugely let down by the manager