I'm really sorry to hear that you are not happy with our service. Would you be so kind as to contact us on 01205 353100 and let us know of any issues you encountered so that we can look to resolve these for you.

Dear Mrs Cunliffe, Thank you for taking the time to leave a review following your home purchase, I'm pleased to hear that the photographs were good. I'm sorry to hear about the issues you have found since moving in to the property however of course, we can't be held responsible for the condition in which a seller leaves their property when they move out. If there is anything that we may be able to assist with, please don't hesitate to contact a member of our team and we would be more than happy to help. Have a lovely Christmas and New Year.

Hi Hayden. It is extremely disappointing to read your short review, which I feel is unfair given that you haven't provided the full story of what has happened in this situation. For context, you viewed and subsequently made an offer on a property that had very recently been added to the market. We made you aware on receipt of the offer that our client in this matter is a solicitor for a deceased estate and that we wouldn't be able to officially put the offer forward until after the weekend although we would email the offer to the client immediately. We also made you aware that there were other viewings booked in for the property in the coming days, something that our client was also aware of. As I previously mentioned, our client is acting for a deceased estate and the executors are required to act in the beneficiaries best interests and so, they instructed us to carry out the viewings that were booked in but to book no further viewings thereafter. Again, you were made aware of this when you spoke to a member of our team on the phone, who also advised you of the process should we receive multiple offers on the property at which point you stated that you wouldn't want to get involved in a "best and final offers" situation and would withdraw your offer should this happen which is of course your prerogative. We take our responsibilities seriously as estate agents and will always act in the interests of our client, the seller, and take their instructions whilst maintaining a duty of care for potential purchasers. We didn't "hold off and wait for others to view to cause a bidding war", we simply took our clients instructions which was to carry out the pre booked viewings. It is the clients decision as to whether they accept or decline offers, and as to the acceptance of viewings and we were fully transparent with you on this. We have tried to contact you this morning to discuss this matter, and the email your partner sent, further with you and to answer any questions you might have so please feel free to call the office on 01205 353100. Kind regards, Newton Fallowell

Good afternoon, I'm really sorry to hear that your experience with us has resulted in a one star review of our service. Our aim is to ensure that all of our client's experiences are delivered to the highest possible standards. Your feedback is very important to us and we always use this to learn and improve. With this in mind, I would very much appreciate the opportunity to personally discuss with you the issue(s) that you had in the hope that we can rectify the situation as I am unable to find details of where we have spoken to you. Please do give me a call on 01205 353100 to discuss this in greater details. Kind regards, Ben Oglesbee Managing Director