Winkworth Borehamwood failed to take responsibility when an item was lost after we vacated a rental property, despite agreeing it would be left for collection. Their response was dismissive, unhelpful, and unprofessional. This agency demonstrated a lack of integrity and disregard for their clients' concerns. I strongly advise against using them. While I must acknowledge that Alex was initially supportive and communicative, this positive aspect is overshadowed by the agency's overall failure to uphold their commitments and resolve this situation.