I have recently completed the purchase of my property with Whitegates Sefton. My overall experience of this estate agents has been that of excellent practice from start to finish. Given the current climate in terms of mortgage interest rate uncertainty, I found myself valuing the knowledge and experience this branch has to offer. James Lacken is the branch manager. What he doesn't know about buying and selling houses isn't worth knowing - his impressive understanding of the conveyancing process was worth its weight in gold, and I can't thank him enough. I had many questions and needed clarity around several issues. He answered emails promptly, and even if he wasn't in the office (out at a viewing), he was quick to return my calls as soon as he could. I am so impressed by his responsiveness and readiness with information, but most of all by his attention to detail. The process was not only smooth, but indeed quick - James really gets things done and done properly. His colleague Tom is an asset to the team - not only is he reliable and diligent, he is also incredibly warm and friendly. I was very grateful for his involvement in the process. People often say buying a house is the most stressful thing you can do, and yes, it is a huge undertaking. However, James and his team made the whole experience as easy as they could for me. Thank you. Some estate agents help you find a house. Whitegates Sefton helped me find my home.