I bought the house I just sold with Whitegates over 10 years ago. I now live overseas so it was easier for me to use someone I’d had a positive experience with before. I phoned on the off chance and spoke with Tom Simpson. I was up front with him straight away and told him I did not want any b***s*it. I lived overseas so I did not want any hassle. Tom gave a really fair and realistic valuation of the house. I had about 15 viewings within about 2-3 weeks. And I got a realistic offer within about 3 weeks. Unfortunately through absolutely no fault ofTom/Whitegates the sale took the best part of six months. During this time Tom- and I think the manager- James literally could not have done anything more. Tom especially kept me up to date every day/week or whatever it took and I knew he felt as frustrated as I did with the lack of professionalism and contact from the solicitor. About 3/4 moths ago the buyers brought up an issue with the roof. Tom went to the property the day the roofers were there and sent me pics on WhatsApp which I really appreciated. Could not fault Tom at all. When he was on days off James Lacken stepped up and kept me up to date. Throughout this transaction - which took probably 2-3 months longer than it should have. I would never have known this, too. Remained professional, courteous and completely upbeat through Highly recommended