Jerry, I am obviously sorry to hear you are not happy following your experience with us. When you first called, we were respecting the current tenants' privacy who were living at the property and we had agreed a one hour viewing slot with them that was already fully booked - the problem was not our diary but we cannot just turn up at people's houses when we or viewers wish to - we have an obligation to respect their privacy and are grateful when they do accommodate viewings for us. We informed you that we would take your details and call you if there was no interest after those viewings. However there were interested parties whose application we were happy with so we were not looking to book further appointments. We did try to call you to let you know but your mobile was failing to connect. So the reason we could not book an appointment for you on your original call was that we had no viewing slots available at the property - this was not an issue with our diary being full, all other feedback compliments our ability to accommodate requests for viewings. On this occasion we had not got agreement from the people living at the property to do more viewings than we already had booked. We will be more than happy to assist you where we are able to do so. Steve Adams, Director, Northwood (Bolton) Limited