After initially making a very bad 1st choice on Estate Agent despite meeting with Northwood once I was able to end agreement with other agent and decided to go with Northwood I very quickly realised they should have been my 1st choice. For starters and despite not being 1st choice they maintained contact and they were remained professional. Once able to take over as Estate Agent Holly was proactive and achieved immediate viewings and we agreed a sale within 10 days of them becoming Agents. Nicola at the Wigan office then took over the process to get us to exchange and completion and she was fabulous. Nicila always responded to communications and had the patience of a saint when I was getting frustrated with the legal aspect of a house sale. All the staff at Northwood Bolton from Holly and Diana in the initial stages through to the completion and handing in the keys were very supportive and they all demonstrated customer service and real empathy during what can be a challenging process.