The google survey started from asking about how many stars. There was no doubt in my mind that it was a 5-star. I wish there was a way or place to put a plus in addition to the 5 stars. Google asks to indicate "what do I like about the business?", I am definitely impressed and can comment on Northwood's highest quality of service, very professional approach to business and responsiveness in handling all communication, requests and actions, but I am unable to comment on "good value", as I am a buyer, so I don't need to pay the agents’ fees. I had thought about buying myself my own space for some 3+ years before I actually bought one through Northwood. Having looked around on rightmove frequently and viewed a number of properties through different agents, I probably have established a “norm” of what I can expect from property agents. I have to say Northwood definitely singled themselves out from their peers. Their professional approach to business makes me feel that they are trust worthy, reliable and helpful. They are certainly great sales people, but they are not particularly pushing. As agents, or middle persons, they try their best to make clients of two sides equally happy. As purchase procedure coordinators, they demonstrate superb calibre in harmonising all involved parties, especially in these strange and difficult times during the pandemic. I am grateful to the service Northwood provided. There was some great team work there, but I wish to single out the agent who dealt with my purchase. So, Thank you Lauren for making the whole process go so smoothly.PositiveResponsiveness, Quality, Professionalism