PLEASE READ IF YOU ARE A LANDLORD It’s crucial to share my experience with Northwood Bolton, especially when evaluating property management firms. This is a summary of the issues I encountered: They failed to perform credit checks on tenants, which was clearly outlined in the contract and then later attempted to shift the blame to the Landlord for not requesting these checks. Northwood Bolton terminated the contract without the proper notice(again this was outlined in the contract) leaving the Landlord exposed even though it had mentioned to Northwood that the Landlord was currently suffering from stress and anxiety. Their consultant then advised tenants on rental matters during what should of been notice period (as outlined in the contract) when they should have been acting in the Landlords best interests and the tenants started missing payments for the first time. Shockingly, their staff discussed my workplace with external parties and even confirmed this in writing, breaching my privacy. A Northwood employee used my personal information to search for me on LinkedIn and threatened to report me to my superiors if I didn't comply with their demands. The same individual used my personal email to send threatening messages after their tenure as a director ended. This was reported to the Police who ask them to stop. When I reported these serious issues to the new director, they refused to acknowledge them and even stated they wouldn't address the problems. I had to file a complaint with the Information Commissioner's Office (ICO) about the data breach and threatening messages. Even when ICO ruled in my favor, Northwood Bolton's director didn't acknowledge the threatening letter. In my experience, Northwood Bolton is a company that doesn't uphold contracts, fails to protect personal data, and takes no action against harassing staff members. Most concerning is their unwillingness to admit or apologise when in the wrong. Northwood continue to say when the person who sent the emails that they were not employed by Northwood even the ICO have identified that they were employed as a consultant. They have also been found in the wrong and asked to pay compensation by the Property Ombudsman for the Landlord experiencing avoidable aggravation and inconvenience as a result of the unclear and incomplete information when enquiring about a rental review. Be very cautious when considering their services.