We rented from Northwood for 6 years in one property and found the team at Northwood to be really helpful. When reporting an issue with the property (which is done via a online form) we typically received a response very quickly, and then once the landlord signed off on the issue being resolved we had someone round within a fairly reasonable time frame. Providing you look after the property they are very fair with what they view as needing repairs/cleaning or maintenance when doing property inspections & upon leaving the property at the end of the tenancy. Diana was our main point of contact and knew we had taken care of our property throughout our tenancy, she was really friendly and reasonable and whilst as an estate agent they have a client being the landlord it never felt like this and Diana always made sure we were taken care of. Perosnally I think if you take care of a rented home as if it was your own in that you keep it tidy and free of damage then you should always get your full deposit back which we did and we were very grateful as many estate agents in the past have argued for keeping hold of as much as they can but that wasn't the case with Northwood. Our only draw back of renting was our landlord who typically would spend as little on the property as possible, but the team at Northwood always pushed for work to be done to ensure the property remained in a good condition. All safety inspections - electric, gas, carbon monoxide etc were always done on time, and reminders sent which was helpful. Overall a great experience of using Northwood and we only stopped as we were finally able to buy. Thanks again!