Good Morning Yara, All of the team at Webbs Estate Agents are disappointed you have left this review. You have not provided the full story in this event and feel you have been unfair. Firstly we act for the Vendors best interests and they are our client. You put an offer in on a property on the 8th January 2021. This was accepted fairly quickly. you were asked to provide proof of Finances, along with Identification for yourself and the details for the solicitors you were to instruct. On the 28th January 2021 your solicitors still hadn't been instructed to act on your behalf. During this 3 week period, you had reduced your offer by some £20,000. We took instructions from our client to remarket the property. This then lead to you reinstating your original offer only after the property had received another acceptable offer on it. Even on the the 28th January 2021 when we asked you for the Fifth time to confirm with your solicitors that you had instructed them you still did not. We subsequently took instructions from our client to accept the alternative offer on the property, the buyers have proved Finances, Identification and instructed Solicitors to act within a 24 hour period. The reason we advertised the property again following your offer being accepted was because you reduced your offer to an unacceptable level. I am sorry you have lost out on your dream home, however this was down to your actions only. We hope you use this experience as a lesson to act in a more decent way next time. Webbs Estate Agents