Rachael James is an excellent Head of Lettings. I have worked with her for 8 years over 2 different properties and always found her to be highly professional in liaising with me and my landlord and extremely helpful in resolving any problems. Rachael assisted in my application for a property when, due to having an income based on maintenance, she was able to vouch for my financial credibility when tick boxing by credit agencies often results in a refusal. Furthermore, Rachael has always been warm and approachable with a friendly, caring manner - so as tenant you feel heard and valued. It has, as a result, always been a pleasure to deal with Symonds and Sampson and Rachael is a great asset to their business.