Moved into this property with my partner to find it was a complete and utter state. When I viewed the property over 1 month prior to moving in, they said that they would clean the black mould from the bathroom which was fine. What a shock when we moved in to find the black mould was still there and the entire flat was a mess and hadn't been cleaned at all. My partner had to take 2 days off work because of stress and physical exhaustion from all the cleaning. There was no sense of urgency from their side when we called to stress how bad the flat was. They've still not resolved the issue and we have been in the flat for almost 1 week now. We continuously have to wear a face mask when we use the bathroom. It just makes me wonder how they can run a business like this and don't seem care at all. The bottom line is that the flat should have been cleaned and checked over before they handed over the keys, it's not rocket science.

Really disappointed maybe because I'm on benefits they dont respond to emails or messages paid a holding deposit, waiting for reference checks to come through. The day after the come they put the property back on the market. Homelet tell me I've got a provisional moving date of September 22nd, yet cannot contact martin & co. I dont think they even look at emails or they just put into bin. Once they have taken the deposit they dont care. The customer service is not good. If a customet has lost out on a house or the reference checks are not accepted then shouldn't you contact the person in question. I've worked in customer service in the past and this is not how you treat people. Going to update because I recall something that happened. I received a phone call from this place and it was from the boss who acted like it was a mistake phone call. Only found out when I googled the number back. Like I said rip off company staff are only interested with taking your money and afterwards no customer service at all. The member of staff I was dealing with at the time left the job and was working somewhere else according to her email to me. Do not rent from these people con artists. I never got my money back or ever a phone call or email back after me trying to speak to someone. Everytime i was told nobody in office or I would get a call back. It lived over an hour away at the time so it wasn’t a case of I could pop into the office when I could.

Terrible customer service , you wait days for a reply , they don't call back when they say they will , you get told different information from different staffNegativeResponsiveness, Professionalism

M&C took over the management of my property from different agent at the same time of end of lease, all documents and financials lost, couldn't claim on bond and lost £900, property vacant for 3 months and lost another £2700. Go somewhere else!

Moved into this property with my partner to find it was a complete and utter state. When I viewed the property over 1 month prior to moving in, they said that they would clean the black mould from the bathroom which was fine. What a shock when we moved in to find the black mould was still there and the entire flat was a mess and hadn't been cleaned at all. My partner had to take 2 days off work because of stress and physical exhaustion from all the cleaning. There was no sense of urgency from their side when we called to stress how bad the flat was. They've still not resolved the issue and we have been in the flat for almost 1 week now. We continuously have to wear a face mask when we use the bathroom. It just makes me wonder how they can run a business like this and don't seem care at all. The bottom line is that the flat should have been cleaned and checked over before they handed over the keys, it's not rocket science.

Martin and Co terminated my contract and left me in a complete mess because I had a dispute with the secretary about information I needed about my council payments. To ad insult to injury, I live abroad so it’s even more difficult to manage my property. Even though this company haven’t represented me for the last month they are continuing to deduct their management fees from a payment that was made to them by the council but belongs to me. They are refusing to return the money and their staff have been rude and patronizing. Also the tradesmen they sent round to do the repairs were overpriced and completely incompetent.I strongly recommend that avoid this company at all costs. I would never use them again and will continue to warn people about them at every given opportunity.

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Very slow getting work done to properly when you need done, & one member of the staff keep poking his nose in