Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. Having spoken to our Cleveleys team with regard to your review I remain confident that our staff are honest and trustworthy. We take any allegations of dishonesty extremely seriously and would be grateful if you would be willing to expand on your review. Please contact our Cleveleys branch manager, Sarah Days, at cleveleys@farrellheyworth.co.uk so we can conduct a full investigation of this matter. Kind regards, Jeremy Collins - Director