We're delighted to hear that Lauren Ford made such a positive impression. It's wonderful to know that you found her polite, efficient, and a pleasure to deal with. Providing a professional and personable service is at the heart of what we do, and feedback like yours is greatly appreciated. Lauren will be pleased to hear that her efforts helped make your experience such a positive one. Thank you for taking the time to share your comments, and we wish you all the best. Best regards Jeremy Collins Director Farrell Heyworth