Thank you for taking the time to share such a balanced and thoughtful review. We’re really pleased to hear that, overall, you’ve been happy with the service provided. It’s great to know that Katie has been accommodating and proactive in communicating your concerns clearly to the vendor. That ongoing support and responsiveness are an important part of helping transactions move forward, and your recognition of this is very much appreciated. We also appreciate your honest comments regarding the conveyancing aspect. While we aim to work alongside trusted partners, we understand that timescales can occasionally feel slower than expected, and your feedback has been noted. Clear and consistent communication throughout the process is something we always strive to uphold. Thank you again for sharing your experience—it’s genuinely valued, and we wish you all the very best moving forward. Best regards Jeremy Collins Director Farrell Heyworth