When I first called I was very sceptical as this is my first time actually renting private property however with the encouragement and advice received by all staff, I was able to be confident in my choice of flat I had chose. I asked Sophie to get a me a flat ASAP and she got back to me within less than 60 mins of getting an answer back from the landlord. Within less than 6 hours, stages one and two were complete before the weekend which I found amazing. Services - 5 star Staff - 5 star Professionalism - 5 star Phone answering - 4 star Reliable, quick & efficient - 5 star Flat viewings - 5 star Encouragement, guidance & advice - 5 star Community engagement - 5 star I would recommend Farrell Heyworth to anyone especially to those who are new at renting and buying.PositiveResponsiveness, Professionalism