I highly recommend this agency. I was looking to buy in Thornton Cleverly and traveling 400mile each way to view. Farrell and Hepworth were so good at arranging multiple viewings on same day and friendly and professional(especially Tilly). In contrast square room have a policy of no more then 3 viewings even over few days making it hard for out of town buyers to find the right place. I thought I found a property via square room offered asking price and they came back asking for more offers as apparently another person had offered but wouldn't say how much. I initially counted offered higher but it didn't feel right so withdrew as decided to relocate search due to need for more leisure facilities). The house is back on the market (so much for the other buyer). For sellers and buyers we have a good instinct for good service(Farrell and Hepworth) and poor service(square room ). Square rooms agent was so poor I lost trust in the valuation and decided not to go ahead. Thornton Cleverly is a lovely place but not for me but if it was I would prefer to sell or buy from Farrell Hayworth as they have better staff, answer phone quicker and focused on good viewing etiquette. Anna