We're sorry to hear that on this occasion you did not receive the service we normally deliver. Our records show that your viewing appointment was booked for 3pm and at 3:04pm you called the office and we advised you that unfortunately our colleague was held up in Friday afternoon traffic, that he was on his way and would be with you within the next three to four minutes. We understand that you had other commitments and were unable to wait. We would welcome the opportunity to rearrange the viewing if you would please call us with a convenient time for yourself on 01254 682470. Again we offer our sincere apologies.