Joanne at the Blackburn was fantastic from start to finish. She kept us up to date regularly and made the whole process a pleasure to deal with. I wish other professionals in the process had been as friendly, helpful and efficient in this process! I think she could teach solicitors a thing or two about great service!! I wouldn’t hesitate in using Mortimers again (as long as I could deal with Joanne) and would hesitate to recommend her to anyone that asked. She Truly is an employee to be proud of and I can’t thank her enough for her wonderful friendly approach!!PositiveResponsiveness, Professionalism