Terrible experience. The letting agent showed us the wrong flat in the building as a result we were given a tenancy agreement for a completely different (unsuitable) place. We only found this out by chance two days before our move in date. As a result we couldnt move in to either property as the one we viewed and actually thought we were getting was let and the other was disgusting. They refunded us immediately and admitted fault at first they appeared to be really helpful and tried to help us find another property, however, they would not provide us with temporary accommodation until they found somewhere else suitable for us. They offered to compensate us for some of the costs incurred which quite frankly are pathetic, this includes £35 towards the van hire! Now in we are in a position where my partner and I are homeless as of Saturday, we have been given no suitable alternative and are going to have to rely on the kindness of our friends until we find somewhere to live. As you can imagine we have both have had to take time off work to look for another home, hire a van and find storage for all our belongings, not to mention the sleepless nights and stress we've had to endure. Their stand point is that as they're not obliged to provide us with temporary accommodation - they wont, even though its their fault we're in this situation.